We are looking for a highly organized and detail-oriented Restoration Project Administrator to join our fast-paced disaster restoration team. In this role, you will play a critical part in supporting restoration projects from initial intake through invoicing and close-out, ensuring our clients receive exceptional service during some of the most challenging times in their lives.

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Key Responsibilities

 

Project Administration

• Intake and establish new restoration projects within the Job Management System (JMS) and associated platforms.

• Upload, update, and maintain project information including estimates, revenues, documentation, and customer records.

• Maintain accurate and up-to-date project files and customer profiles.

• Run daily operational reports and coordinate file assignments to Project Managers.

• Support the preparation of bids, tenders, and time-and-material (T&M) documentation.

 

Accounts Receivable & Billing

• Perform day-to-day accounts receivable activities including verifying, classifying, computing, posting, and recording financial transactions.

• Reconcile accounts receivable records and maintain accurate payment tracking.

• Prepare, review, and issue project invoices.

• Track payments and investigate billing discrepancies to ensure accurate financial records.

• Facilitate timely collection of outstanding accounts through payment reminders and client follow-up.

• Generate financial reports and accounts receivable summaries for management review.

 

Client Service & Team Support

• Respond professionally to client and customer inquiries by phone and email.

• Accurately document information and ensure timely follow-up on requests and outstanding accounts.

• Provide administrative support to Project Managers throughout the project lifecycle.

• Collaborate with internal teams to ensure projects are processed efficiently and accurately.

 

To be successful in this role, you will bring: ​

• Technical Proficiency: Advanced skills in Microsoft Office 365 and familiarity with restoration software or a proven ability to learn new systems quickly.

• Adaptability & Initiative: Highly self-directed, flexible, and capable of working both independently and collaboratively in a fast-paced, dynamic environment.

• Industry Expertise: 3+ years of experience within the restoration industry considered an asset.

 

Why Join the Woodhouse Team?

• Competitive salary based on experience.

• Comprehensive benefits package including health, dental, life insurance, critical illness coverage, and Employee Assistance Program.

• Professional development and training opportunities.

• Stable, growing company with over 55 years of success in Waterloo Region.

• Supportive and collaborative team environment.

• Employee recognition programs and company events.

 

Location: Kitchener, ON

 

Schedule: Monday to Friday, full-time, in-office

 

Woodhouse Restorations is an equal opportunity employer committed to fostering an inclusive workplace. Accommodations are available upon request throughout all stages of the recruitment and selection process.

 

Job Types: Full-time, Permanent

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Benefits:

• Company events

• Dental care

• Employee assistance program

• Extended health care

• Life insurance

• On-site parking

• Paid time off

• Wellness program

 

Experience:​

• Restoration Industry: 2 years (required)